I can't really begin to tell you the level of anger-insanity I reached today when I called Verizon. What started out as a call to fix my P.O.S. that I'm hanging on to until Apple decides to release the iPhone5 (something else I'm a little bitter about, APPLE!), turned south fast. I was asked if I wanted to upgrade. I asked if the iPhone 5 was available (knowing full well it wasn't), and was told it wasn't. I then asked if I could no longer receive the unlimited data (I pay $20 for unlimited, you *were* so jealous), thinking she'd give me a date WAY off in the future, perhaps around September or October at the earliest. Instead, I was told the date was June 28. NEXT THURSDAY! In eight days! Like a bunch of greedy, grubby, cowardly lions, they were going to silently slink into the night without so much as a publicized heads up on the date unlimited data died.
Needless to say, I was pissed. I was so mad, that there is no commonly accepted unit of measure to measure my level of hysteria. Let's just say that if I wasn't a marathon runner, my heart probably would've stopped. I was THAT PISSED. It's too bad I wasn't being monitored at a doctor's office. I'm sure blood pressure would've looked amazing at the moment I heard the news.
So, like any good, decent, middle class woman, I decided to write a letter. True, my words would most likely be ignored, but at least they'd be out there instead of pent up inside of me like a time-bombing ticking away. And so, the following is the letter I wrote to Verizon. It will be interesting to see if they follow-up with me at all (and if they do, what could they possible say).
Goodbye, Verizon. It's been a nice run together. But, seeing as how you took the cowards way out and didn't bother publicizing the date that your old, loyal, tried and true customers will lose their data, I don't think I can stand by and support your company by giving them monthly checks anymore for a cell phone. In case you haven't heard, you aren't the only cell phone company out there. And all of your plans are all pretty similar. Since I'm losing my unlimited data and am going to a spanking of epic proportions on data now, I'm going to give someone else that money, someone who hasn't yet gotten the privilege of spanking me and beating me into the ground like you have despite our six-year history together (Which should be eight years, but don't get me going on that one. It will only cause me more pain to think about the paperwork that the store in Bloomington LOST back on November 6, 2004 - yes, I can give you the exact date - but still decided to stay with you despite the ineptitude of that store because one little, fledgling store that obviously employees idiots can't speak for a whole company...)
GOODBYE VERIZON!
Like I said, it's been a good run together. And while I may renew my second line on June 27, I will not renew my other lines. They will fade off into the oblivion of once loyal supporters that you so callously brushed off in favor of an already fatter bottom-line.
I can only hope you don't fall flat on your face and require a government bail out because I don't want your to get any more of money than you deserve.
